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Soft Cat Media Limited respects the intellectual property rights of others and expects users of our website, tools and APIs (the "Services") to do the same. This page explains how to notify us of material that you believe infringes your copyright or other rights, and how we handle such notices.
We act as a service provider in relation to material that is stored, transmitted or made available through the Services. We do not monitor, screen or review all material on the Services, and we are not under a general obligation to do so. Where we receive a valid notice, we act in accordance with the Copyright Ordinance (Cap. 528) of Hong Kong and, where applicable, the safe harbour regime in Division IIIA of that Ordinance (sections 88A to 88J) and the Copyright Protection in the Digital Environment Code of Practice issued by the Secretary for Commerce and Economic Development (G.N. 1005, February 2023) (the "Code of Practice"). Compliance with the Code of Practice is voluntary; we adopt it as our internal standard.
Please note that the take-down process applies to material that is accessible through the Services. It is not a channel for complaints about the general subject matter of a tool, about search results on other platforms, or about conduct outside the Services.
Designated contact for copyright and take-down notices
Soft Cat Media Limited — Copyright Complaints
Hong Kong
Email: freeeim@gmail.com
This is the agent designated by us for the purposes of receiving notices of alleged infringement, including under section 88B(2)(d) of the Copyright Ordinance (Cap. 528) and, for the avoidance of doubt, under the notice procedure of the Digital Millennium Copyright Act of the United States (17 U.S.C. §512(c)(2)). Notices must be sent to this contact by email; email is our prescribed electronic method of receipt. Please do not send notices to any other address, and do not send them to our hosting or payment providers.
A notice may be given by the copyright owner of the work, or by a person authorised to act on the owner's behalf. If you are an agent or representative, state clearly the capacity in which you act and be prepared to provide evidence of your authority on request.
To be valid, your notice should:
We do not have a duty to verify the truth of the contents of a notice. However, a notice that does not comply with the requirements above may be treated as defective and may not be processed.
NOTICE OF ALLEGED COPYRIGHT INFRINGEMENT (Submitted under the Copyright Ordinance (Cap. 528), Hong Kong) To: Soft Cat Media Limited — Copyright Complaints (Designated Contact) Email: freeeim@gmail.com 1. Complainant (name / company): 2. I act as: [copyright owner] / [authorised representative of the copyright owner] 3. Contact details (email, telephone, postal address): 4. Copyright work(s) said to be infringed (title, type, and if applicable publication or registration details; attach a list if there are several): 5. Material said to be infringing, and its exact location on the Services (URL / API endpoint / account name / date and time of access): 6. Basis of claim (briefly explain why you say the use is unauthorised): 7. I believe in good faith that the use of the material identified in item 5 is not authorised by the copyright owner, the owner's agent or the law. 8. The information in this notice is accurate to the best of my knowledge. 9. I request that the material identified above be removed, or that access to it be disabled, as soon as practicable. 10. Signature / certification (type your name, or attach an electronic signature): 11. Date:
Our procedure follows the Code of Practice and operates as follows, using "as soon as practicable" rather than a fixed number of days where the Code of Practice does not prescribe one:
We may also, at our discretion, contact the complainant and the user to seek further information, and may restore material in accordance with section 5 below.
If material associated with your account has been removed or access to it has been disabled following a notice, you may submit a counter notice to our designated contact under section 88E of the Copyright Ordinance (Cap. 528). Your counter notice should:
On receipt of a valid counter notice, we may restore the material or re-enable access to it, unless the original complainant has commenced proceedings or we are otherwise required not to restore it. You should be aware that your identity and the contents of your counter notice may be provided to the original complainant, and that you may separately have the right to object to our disclosure of your personal data. See section 9 below and our Privacy Policy.
For works protected under the copyright law of the United States, we voluntarily follow the notice-and-takedown procedure of 17 U.S.C. §512. A notice under this route must be in writing and must include all of the elements required by 17 U.S.C. §512(c)(3)(A):
NOTICE OF COPYRIGHT INFRINGEMENT
Submitted under 17 U.S.C. § 512(c)(3)
To: Designated Agent — Soft Cat Media Limited
Email: freeeim@gmail.com
1. Signature of copyright owner or authorised agent:
_____________________________________________
(Type your full legal name; an electronic signature is accepted.)
2. Identification of the copyrighted work(s) claimed to have been infringed:
Title:
Type of work:
(If multiple works are covered, attach a representative list.)
3. Identification of the infringing material and its location (URL / endpoint):
Location: ____________________________________
Description: _________________________________
4. Complainant's contact information:
Full name:
Postal address:
Telephone:
Email:
5. Good faith statement:
I have a good faith belief that the use of the material described above,
in the manner complained of, is not authorised by the copyright owner,
its agent, or the law.
6. Accuracy and authority statement:
I swear, under penalty of perjury, that the information in this
notification is accurate and that I am the copyright owner or am
authorised to act on behalf of the owner of an exclusive right that is
allegedly infringed.
7. Request:
I request that you remove the material described above, or disable
access to it, expeditiously.
8. Date:
9. Attachments (optional): proof of ownership, screenshots, URLs.
If your material was removed or disabled and you believe this resulted from a mistake or misidentification, you may submit a counter notification under 17 U.S.C. §512(g)(3), which must include:
On receipt of a valid counter notification, we will forward a copy to the original complainant and inform that person that we will restore the material or re-enable access in not less than 10 and not more than 14 business days, unless the original complainant notifies us that legal proceedings have been commenced.
COUNTER NOTIFICATION
Submitted under 17 U.S.C. § 512(g)(3)
To: Designated Agent — Soft Cat Media Limited
Email: freeeim@gmail.com
1. Signature (type your full legal name; electronic signature accepted):
2. Material that was removed or disabled, and its location before removal:
Description:
Original location (URL / endpoint):
3. Statement of good faith belief:
I swear, under penalty of perjury, that the material identified above
was removed or disabled as a result of mistake or misidentification.
4. My name, address and telephone number:
5. Consent to jurisdiction:
I consent to the jurisdiction of the Federal District Court for the
judicial district in which my address is located (or, if my address is
outside the United States, for any judicial district in which
Soft Cat Media Limited may be found), and I will accept service of
process from the person who provided the original notification or that
person's agent.
6. Email address (optional):
7. Date:
Warning. Making a false statement in a notice or counter notice has serious legal consequences:
Please check your facts carefully and, where appropriate, take legal advice before submitting a notice. Submitting repeated unfounded notices may also result in us declining to process notices from the same sender.
Notices and counter notices necessarily contain personal data (your name, contact details and any personal data required by section 88C(3) of the Copyright Ordinance). We handle that personal data in accordance with our Privacy Policy and the Personal Data (Privacy) Ordinance (Cap. 486), and we may provide a Personal Information Collection Statement where required. In particular:
If your complaint does not concern copyright — for example, it concerns defamation, a privacy or doxxing issue, a trade mark, or material that is otherwise unlawful — please write to freeeim@gmail.com with the subject line "Unlawful Content Complaint" and provide: your identity and contact details; the exact location of the material; the right you say has been infringed; the legal basis of your complaint; and confirmation that the information you provide is accurate. We will review the complaint and take such action as we consider appropriate. Privacy and doxxing complaints may also be made to the Office of the Privacy Commissioner for Personal Data (www.pcpd.org.hk).
Our take-down process is a private, platform-level mechanism. It does not replace your ability to report an offence or to pursue a civil claim:
| Channel | Details |
|---|---|
| Hong Kong Customs and Excise Department (criminal enforcement) | Report line: (852) 182 8080 / (852) 2545 6182 Email: crimereport@customs.gov.hk Online report form: eform.cefs.gov.hk/form/ced002/en/ |
| Intellectual Property Department (policy and public education) | www.ipd.gov.hk — guidance on copyright law and the Code of Practice |
| Civil remedies | Copyright owners may bring civil proceedings in the courts of Hong Kong, including for injunctions and damages. We will respond to lawful court orders. |
| Privacy complaints | Office of the Privacy Commissioner for Personal Data: www.pcpd.org.hk |
We maintain a policy of terminating, in appropriate circumstances and at our discretion, the accounts of users who repeatedly infringe copyright or other rights, or who repeatedly submit false notices. We may also remove material, suspend access and withhold or forfeit unused paid quota where these Terms or the law are breached.
We may update this page from time to time to reflect changes in the law, the Code of Practice or our procedures. The updated version will be posted here with a new "Last updated" date.
All notices and questions relating to this page should be sent to freeeim@gmail.com. We will acknowledge receipt and respond as soon as practicable.